Fly Ontime Aviation Sciences Academy


About the Course

This course is designed to gain relevant knowledge, understanding and practical skills for Passenger and Baggage Handling Procedures and requirements. The course content is in line with IATA’s Airport Handling Manual (AHM) and Ground Operations Manual (IGOM) requirements. 

Course code: CPBH-2303

What will you learn

Upon completion the participant will be able to understand:

  • Local and international regulations and guidelines for safe and secure handling of the passengers and baggage
  • Pre-Departure Activities
  • Check-In Counter Requirements
  • Passenger and Baggage Check-In
  • Baggage Drop-Off
  • Travel Documents and Security Verification
  • Requirements for Checked Baggage and Cabin Baggage
  • Requirements for Passenger Acceptance and baggage
  • Requirements for passenger and baggage security escort
  • Requirements for Passenger Boarding
  • Requirements for handling of Special Categories of Passengers
  • Requirements for Offloading of Checked Baggage
  • How to handle Passenger inquiries and complaints
  • Basic knowledge on Departure Control Systems
  • Customer care skills
  • Emergency response procedures

Course content

  • Introduction to the Course Objectives
  • Passenger Departure
  • Passenger Security
  • Passenger Arrival, Transfer and Transit
  • Special Categories of Passengers
  • Passenger Irregularities
  • Cabin Baggage
  • Checked Baggage
  • Baggage Security
  • Baggage Sortation
  • Baggage Preparation for Loading
  • Offloading of Checked Baggage
  • Baggage Arrival and Transfer
  • Special Baggage
  • Mishandled or Unclaimed Baggage
  • Basic Departure Control Systems (DCS) functions – Amadeus
  • Customer care skill
  • Review the learning objectives
  • Final Exam

Who should attend

This course is designed for:

  • Airline Staff
  • Ground Handling Providers’ personnel
  • Airport Operators’ personnel
  • Anyone wishing to start a career as a Passenger and baggage handling Agent

Course duration

  • Time required to study this course is 06 Months

Exam policy

  • Class Participation : 10 Marks
  • Attendance : 10 Marks
  • Continuous Assessment Test (CAT): 10 Marks
  • Final Exam : 70 Marks


  • 90% Distinction
  • 70% Pass
  • 69% Fail

Certificate awarded

Upon successful completion of the final exam, a participant will be awarded with a Certificate in Passenger and Baggage Handling.